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Welcome to the Grace & Jess London Frequently Asked Questions (FAQ) page.

We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.

Here are our estimated delivery times:


- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days


For more details, please refer to our https://gracejesslondon.com/pages/shipping-policy.

Yes, we offer free shipping on all orders within the United Kingdom. For more information,
please check our https://gracejesslondon.com/pages/shipping-policy for details.

Grace & Jess London is a United Kingdom -based business offering a curated selection of
high-quality products with shipping available within the United Kingdom.

If you receive a defective item, we'll replace it at no cost. Please contact us and return the item
within 30 days. For more information, see our https://gracejesslondon.com/pages/return-policy.

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe,
please contact our support team.

We have a simple and hassle-free return process. For complete details, please visit our
https://gracejesslondon.com/pages/return-policy.

Once we receive and inspect your returned item, your refund will be processed. Refunds
typically appear on your original payment method within 7 business days. See our https://gracejesslondon.com/pages/return-policy.

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our
https://gracejesslondon.com/pages/return-policy.

You can reach our customer support team through the https://gracejesslondon.com/pages/contact or by emailing us at info@gracejesslondon.com

No, we currently ship exclusively within the United Kingdom.

We are an online-only store, allowing us to offer the best prices and widest product selection.

Yes, we accept bulk orders. Please contact our customer support team for details.

For detailed information about product exchanges, please refer to our https://gracejesslondon.com/pages/return-policy.

You can track your order through the https://gracejesslondon.com/apps/parcelpanel on our website.

FAQ