Shipping Policy
At Grace & Jess London, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom.
Shipping Locations
This shipping policy applies to orders shipped within the United Kingdom.
Delivery Times
Below are the estimated delivery times for all packages:
Order cutoff time:
23:59 GMT. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
Order handling time:
1-2 business days, Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
Transit time:
6-8 business days, Monday to Friday.
Estimated delivery time:
7-10 business days.
Carrier Services
We partner with the following reliable carriers for deliveries within the United Kingdom
- Royal Mail
- Evri
- DPD
- UPS
- DHL
- FedEx
Shipping Costs
Free Shipping:
All orders within the United Kingdom
Paid Shipping (if applicable):
For destinations outside our free shipping zones, shipping costs will be calculated and displayed at checkout.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our https://gracejesslondon.com/apps/parcelpanel.
Questions?
Visit our FAQs page at https://gracejesslondon.com/pages/faq or contact our customer service team.
Contact Information
Store Name: Grace & Jess London
Warehouse Address: Enterprise Way, Hythe Road, London NW10 6UG, United Kingdom
Email: info@gracejesslondon.com
Phone: +44 7988521154
Address: Gerard Doustraat 123, Ede, Gelderland, 6717MJ, the Netherlands
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (Europe/London)
Response Time: We aim to reply within 1–2 business days.
