Return Policy
At Grace & Jess London, we do everything we can to ensure our customers are happy with their purchases. However, if for any reason you’re not completely satisfied, you may be eligible to return your item. This policy outlines our return terms and process clearly.
Return Conditions
To qualify for a return, please make sure that:
- You may only request a return after physically receiving your order.
- Return shipping costs, including international postage, are entirely the customer’s responsibility.
- Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
- Trying on items is allowed, but wearing them is not permitted.
- Ordering multiple sizes or variations with the intention of returning part of the order is not allowed.
We reserve the right to refuse returns that do not meet these conditions.
Return Process
- Request your return via info@gracejesslondon.com within 30 days of receiving your order.
- Returns are processed through our central returns facility, depending on the product and supplier location.
- We’ll provide you with the correct return address and instructions once your return request has been approved.
- Ship the item back at your own expense, including any customs duties or international shipping fees.
- We strongly recommend using a tracked shipping method to ensure safe delivery.
Please note: We cannot process returns without prior approval via email.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 30 days via your original payment method.
We do not issue refunds for items returned in used, damaged, or non-original condition.
Liability
- Grace & Jess London is not responsible for lost packages if the tracking status shows the item was delivered to the address provided by the customer.
- It is the customer’s responsibility to ensure that the correct shipping address is entered at checkout.
- Any address errors must be reported within 24 hours of placing the order.
Contact Us
For any questions about returns or to start a return request, please contact us at:
📧 info@gracejesslondon.com