Shipping Policy
At Grace & Jess London, we aim to deliver your order as quickly and accurately as possible.
This document provides all the details about our shipping and delivery process.
Processing Time
All orders are processed within 1 to 3 business days.
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your parcel’s journey.
Delivery Time
The average delivery time is 3 to 7 business days, depending on your location.
Please note that delivery may take slightly longer during busy seasons or due to customs clearance procedures.
We always do our best to ensure your order arrives promptly and in perfect condition.
Shipping Method and Origin
All orders are shipped directly from our trusted supplier in China.
Depending on your country’s import regulations, customs duties or local taxes may apply.
These costs are the responsibility of the customer and are not included in the product or shipping price.
Shipping Costs
Shipping fees are calculated and displayed at checkout.
They may vary based on your delivery destination, package weight, and chosen shipping option.
We strive to keep our shipping costs as fair and transparent as possible.
Responsibility During Shipping
- Once tracking information shows that your parcel has been successfully delivered, responsibility for the package transfers to the customer.
- Please double-check your delivery address before confirming your order.
- Any address errors must be reported within 24 hours of purchase to info@gracejesslondon.com.
We cannot be held responsible for delayed or lost packages caused by incorrect shipping information provided by the customer.
Contact Us
For any questions regarding shipping or delivery, please contact us at:
📧 info@gracejesslondon.com