Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Grace & Jess London, located in the United Kingdom and reachable via info@gracejesslondon.com.
By placing an order on our website, you agree to the terms outlined below.

1. Applicability

By purchasing from Grace & Jess London, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms apply to all online transactions, unless otherwise stated in writing by us.

2. Product Information

We make every effort to describe and display our products as accurately as possible. However, minor variations in colour, material, or design may occur due to lighting, display settings, or supplier differences.
Grace & Jess London cannot be held responsible for unintentional errors, inaccuracies, or typographical mistakes on the website.

3. Orders and Payments

Orders are processed after full payment has been received.
Available payment methods may vary depending on your location and payment provider. Customers are responsible for verifying which payment options are available in their region.

All transactions on our website are processed securely.

4. Processing and Delivery

  • Processing time: 1–3 business days
  • Shipping time: 3–7 business days (depending on your location)
  • All orders are shipped directly from our supplier in China.

We aim to ensure your order arrives safely and in perfect condition. Tracking information will be provided once your order has been dispatched.

5. Returns and Cancellations

Please refer to our Return Policy for full details regarding returns, refunds, and cancellations.
We only accept returns that meet the stated conditions and have been approved in advance.

6. Liability

Grace & Jess London is not liable for any loss or damage during shipping if the tracking system confirms that the package has been delivered to the address provided by the customer.
Customers are responsible for entering the correct delivery address when placing their order.

If you notice an address error, please notify us within 24 hours of your purchase at info@gracejesslondon.com.

7. Intellectual Property

All website content — including text, photographs, graphics, and logos — is the intellectual property of Grace & Jess London.
No part of this website may be copied, distributed, or reproduced without written permission from Grace & Jess London.

8. Complaints Procedure

We take customer satisfaction seriously.
Any complaints should be submitted in writing via info@gracejesslondon.com.
We aim to respond within five (5) business days and will work to resolve your issue as quickly as possible.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with UK law.
Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.